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Terms Conditions That Govern Your Account

These terms set out the rules for using your pm11 account — from how you open it to how deposits via bKash, Nagad, and Rocket are handled. Access and eligibility depend on your local law and the regions where our services are available.

Account Holder ResponsibilityLocal Law & Eligible RegionsbKash, Nagad, Rocket CoveredWallet & Withdrawal RulesSupport Contact Available

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HOW WE HANDLE THIS

Account Security and Data Under These Terms

These terms are not just a legal formality — they define how we protect your account and what you can expect from us when something needs to change. Here is how we handle the key areas.

Account Data Retention We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of your data through support.

Wallet & Transaction Records Every bKash, Nagad, and Rocket transaction tied to your account is logged. If you dispute a transaction, our team can pull the record and walk through it with you step by step.

Account Security Practices Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and do not share the code.

Requesting Changes or Corrections To update registered details — including your linked mobile wallet number — submit a request through live chat or email with your account ID. Changes to wallet details require re-verification before withdrawals resume.

What These Terms Actually Cover

pm11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using an account on pm11, you agree to the conditions described here. These terms apply to every action you take — logging in, adding funds through bKash, Nagad, or Rocket, placing activity in the lobby, and requesting a withdrawal back to your mobile

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wallet. We do not accept accounts opened on behalf of another person, and each account must be linked to a single verified mobile number. Wallet verification is required before any withdrawal is processed; this means the bKash, Nagad, or Rocket number on your account must match
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the one used to deposit. If there is a mismatch, our account team will contact you through the registered number to resolve it before funds move. These terms may be updated when regulations or operational requirements change. When that happens, we post the revised version here
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and the continued use of your account after that date means you accept the updated conditions. If any part of these terms conflicts with the law applicable in your region, that part does not apply to you — the rest remains in effect. Access to our
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services depends entirely on whether they are permitted under the laws of your location.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a concern about your account conditions, our support team handles terms-related queries directly. Reach out through the channel that works for you — we respond to account and policy questions during our active support window.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a pm11 account. Access and eligibility depend on whether the service is permitted under the laws of your location and region.

No. The mobile wallet used to deposit must be registered in your own name and linked to your verified account. Deposits from unmatched wallets are held pending account review.

Depending on the nature of the breach, we may restrict account activity, pause withdrawals, or close the account. Our team will contact you on your registered number before any action is finalised.

Contact support via live chat or email with your account ID. We will provide a summary of the data held against your account within a reasonable timeframe as permitted by applicable rules.

We post the updated version on this page. Continuing to use your account after the update date means you accept the revised conditions. Check this page periodically if you want to stay current.

If a specific condition conflicts with the law in your location, that condition does not apply to you. The remaining terms stay in effect and govern your account use as normal.

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