What We Collect and Why We Hold It
When you open an account, we collect the information needed to verify your identity and process your transactions — your name, contact details, and the payment method you use, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal, a transaction
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record is created and held as part of your account history. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. We do not sell your personal data to third parties.
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Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We retain your account data for as long as your account is active and for a period after closure as required by applicable financial and
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legal obligations. If you are accessing pm11 from Bangladesh, your use of the platform and the data we hold is subject to the laws of your jurisdiction and the eligible regions we serve. Where local law requires specific handling or limits our ability to process certain
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data, those requirements take precedence.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.