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Terms That Govern Your Account on pm11

Using pm11 — whether you deposit via bKash, Nagad, or Rocket, or access the lobby from your mobile — means you agree to the terms set out here.

Account EligibilityJurisdiction ConditionsWallet & Payment RulesAccount ConductPolicy Updates
pm11 Terms That Govern Your Account on pm11
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

Live Chat For account-specific legal queries — eligibility questions, account holds, or document requests — start a live chat session directly from your account dashboard.
Email Support Send detailed legal or compliance questions to our support address. Include your registered mobile number so we can locate your account and respond accurately.
Account Help Centre The Help Centre covers common legal questions: what documents we accept, how account verification works, and what happens when a withdrawal is held for review.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at pm11

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and do not share the code.

Data Retention

We retain account and transaction records as required by our operating obligations. You may request a summary of the data we hold by contacting support with your registered details.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your acknowledgement.

Requesting Changes

To update personal details, correct account information, or request data deletion, submit a request through live chat or email. We will confirm receipt and act within a reasonable period.

Common Legal Questions About Your pm11 Account

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to players in Bangladesh.

Eligibility depends on your local law and the region you access from. You are responsible for confirming that using pm11 is lawful where you are before opening an account.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and will result in suspension of all associated accounts and any pending balances.

We may request identity documents before releasing a withdrawal. Submit the requested documents through the account dashboard and our team will review them and respond.

Contact support via live chat or email with your registered mobile number. We will identify your account and provide a summary of the personal data we hold within a reasonable timeframe.

We update the revision date at the top of this page when terms change. Continuing to use the platform after an update means you accept the revised terms as they stand.

Transaction records — including deposits and withdrawals via bKash, Nagad, and Rocket — are retained as part of your account history in line with our data retention obligations.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.